1.1 Evaluate the suitability of different methods of conflict management in different situations
Unit 36: Manage conflict within a team K/506/1927
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1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance
Unit 35: Manage individuals’ performance J/506/1921
1.1 Explain the use of benchmarks in managing performance
Unit 34: Manage team performance A/506/1821
1.1 Analyse the development of equality, diversity and inclusion policies and practices in the workforce
Unit 33: Promote equality of opportunity, diversity and inclusion R/506/2053
1.1 Explain how to keep up-to-date with technological developments
Unit 32: Optimise the use of technology F/506/2064
1.1 Analyse the principles of business change and business process re-engineering
Unit 31: Design business processes D/506/2055
1.1 Evaluate the use of risk analysis techniques in operational planning
Unit 30: Develop and implement an operational plan Y/506/1955
1.1 Analyse the principles of quality management
Unit 29: Conduct quality audits T/506/1994
1.1 Explain sources of information indicating the need for change
Unit 28: Initiate and implement operational change T/506/1980
1.1 Analyse the principles of quality management
Unit 25: Prepare for and support quality audits K/506/1992
1.1 Identify resource requirements from analyses of organisational needs
Unit 24: Manage physical resources K/506/1989
1.1 Describe the interpersonal skills needed for effective networking
Unit 23: Develop and maintain professional networks J/506/1949
1.1 Explain workforce planning techniques
Unit 22: Recruitment, selection and induction practice R/506/2909
1.1 Analyse stakeholder mapping techniques
Unit 21: Develop working relationships with stakeholders F/506/1982
1.1 Explain the concept, scope and importance of knowledge management
Unit 20: Manage knowledge in an organisation A/506/2032
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