Learning Outcome - The learner will:
Assessment Criteria - The learner can:

1. Understand techniques and tools that support the design of business processes

1.1
Analyse the principles of business change and business process re-engineering
1.2
Evaluate the concept and application of workflow patterns and usability testing
1.3
Evaluate a range of modelling tools
1.4
Analyse the factors to be taken into account when evaluating the effectiveness of business processes

2. Be able to develop business processes

2.1
Evaluate the scope for business process improvement and constraints
2.2
Generate ideas that meet defined business needs
2.3
Test a proposed process through a modelling exercise
2.4
Evaluate the feasibility and viability of a proposed process against agreed criteria
2.5
Establish the degree of overlap between a proposed process and existing processes and systems
2.6
Resolve tensions between existing and proposed systems and processes
2.7
Adhere to organisational policies and procedures, legal and ethical requirements when developing business processes

3. Be able to evaluate the effectiveness of business processes

3.1
Analyse valid information using techniques that are appropriate to the process being evaluated
3.2
Assess the cost and benefit of a business process to the organisation
3.3
Justify recommendations for the rejection, adoption or enhancements to processes with evidence