1. Understand the management of underperformance in the workplace
ML12 Manage individuals’ performance
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1. Understand the organisational aspects of equality, diversity and inclusion in the workplace
ML10 Promote equality, diversity and inclusion in the workplace
1. Understand the principles of workforce management
ML24 Principles of people management
1. Understand the principles of effective decision making
ML15 Principles of leadership and management
1. Be able to identify personal and professional development requirements
ML9 Manage personal and professional development
1 Define the main responsibilities for health and safety in the workplace of the following: a) employers b) employees
HSPW2 Health and safety procedures in the workplace
1 Explain the value of measuring the quality of customer service
CUS36 Review the quality of customer service
1 Describe methods of collecting data for customer research
CUS32 Gather, analyse and interpret customer feedback
1 Assess the suitability of a range of techniques for monitoring customer problems
CUS30 Resolve customers’ problems
1 Explain how organisational objectives will be met by an event
BUS69 Manage events
1 Explain the types of information to be managed by a system
BUS46 Contribute to the development and implementation of an information system
1 Analyse the advantages and limitations of different methods of, and media for, making presentations
BUS44 Deliver a presentation
1 Explain best practice in developing presentations
BUS43 Develop a presentation
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