1. Understand the principles of effective decision making
ML15 Principles of leadership and management
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1. Be able to identify personal and professional development requirements
ML9 Manage personal and professional development
1 Define the main responsibilities for health and safety in the workplace of the following: a) employers b) employees
HSPW2 Health and safety procedures in the workplace
1 Explain the value of measuring the quality of customer service
CUS36 Review the quality of customer service
1 Describe methods of collecting data for customer research
CUS32 Gather, analyse and interpret customer feedback
1 Assess the suitability of a range of techniques for monitoring customer problems
CUS30 Resolve customers’ problems
1 Explain how organisational objectives will be met by an event
BUS69 Manage events
1 Explain the types of information to be managed by a system
BUS46 Contribute to the development and implementation of an information system
1 Analyse the advantages and limitations of different methods of, and media for, making presentations
BUS44 Deliver a presentation
1 Explain best practice in developing presentations
BUS43 Develop a presentation
1 Describe the requirements of a negotiation strategy
BUS42 Negotiate in a business environment
1 Identify the nature, scope and scale of possible contributions to continuous improvement activities
BUS41 Contribute to the improvement of business performance
1 Explain the role of their own occupation within an organisation and industry
BUS39 Employee rights and responsibilities
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