1 explain the difference between equality, diversity and inclusion
ML10 Promote equality, diversity and inclusion in the workplace
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1 explain the relationship between human resources (HR) functions and other business functions
ML24 Principles of people management
1 explain the importance of defining the objectives, scope and success criteria of the decisions to be taken
ML15 Principles of leadership and management
1 explain the use of benchmarks in managing performance
ML11 Manage team performance
1 compare sources of information on professional development trends and their validity
ML9 Manage personal and professional development
1 explain the characteristics of different business markets
BUS59 Principles of Business
1.1 Explain the concept of the “customer experience
Unit Title: Understand customers and customer retention
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