We're Open
+44 7340 9595 39
+44 20 3239 6980

1.1 Explain the value of customer service as a competitive tool

  100% Pass and No Plagiarism Guaranteed

1.1 Explain the value of customer service as a competitive tool

Unit Title: Understand the customer service environment
You must be able to:

1 Understand the concepts and practices underpinning customer service delivery
1.1 Explain the value of customer service as a competitive tool
1.2 Explain the process of mapping the customer journey and its importance in delivering effective customer service
1.3 Describe techniques used to identify service failures
1.4 Explain the concept and importance of the service profit chain
1.5 Describe methods of measuring organisational effectiveness in the delivery of customer service
2 Understand the relationship between customer service and a brand
2.1 Explain the importance of a brand to customers and to an organisation
2.2 Explain how branding can influence customers’ perception of an organisation and its products and/or services
2.3 Explain the potential impact of good and poor customer service on a brand
3 Understand the structure of customer service
3.1 Explain the features of different customer service models and customer service standards
3.2 Explain the relationship between customer service and operational areas of an organisation
3.3 Explain the relationship between customer service and continuous improvement processes
3.4 Explain the costs and benefits of customer service to an organisation
3.5 Explain the impact of organisational values on how customers create their expectations
3.6 Explain how organisational values impact on meeting customer expectations
4 Understand the implications of legislation on customer service delivery
4.1 Explain the implications of consumer-related legislation on customer service delivery
4.2 Explain the implications of confidentiality and data protection legislation for the collection, storage and use of customer information

100% Plagiarism Free & Custom Written,
Tailored to your instructions


International House, 12 Constance Street, London, United Kingdom,
E16 2DQ

UK Registered Company # 11483120


100% Pass Guarantee

STILL NOT CONVINCED?

View our samples written by our professional writers to let you comprehend how your work is going to look like. We have categorised this into 3 categories with a few different subject domains

View Our Samples

We offer a £ 2999

If your assignment is plagiarised, we will give you £ 2999 in compensation

Recent Updates

Details

  • Title: 1.1 Explain the value of customer service as a competitive tool
  • Price: £ 79
  • Post Date: 2018-11-12T08:07:20+00:00
  • Category: Assignment
  • No Plagiarism Guarantee
  • 100% Custom Written

Customer Reviews

1.1 Explain the value of customer service as a competitive tool 1.1 Explain the value of customer service as a competitive tool
Reviews: 5

A masterpiece of assignment by , written on 2020-03-12

This is my second order which I booked recently at Insta Research. I just got my coursework completed expertly. Just waiting for good scores now.
Reviews: 5

A masterpiece of assignment by , written on 2020-03-12

My psychology assignment just came on time and the overall quality is good. It’s also free from errors. I simply loved it!