1.1 Explain how different methods of promoting products and/or services impact on customer service delivery
Unit Title: Organise and deliver customer service
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Educational Psychology/Classroom Assessment
Educational Psychology/Classroom Assessment
1.1. Explain the characteristics of different business markets
Mandatory Unit 5: Principles of Business - D/506/1942
1.1. Explain the relationship between Human Resources (HR) functions and other business functions
Mandatory Unit 4: Principles of people management - R/506/193
1.1. Explain the importance of defining the objectives, scope and success criteria of the decisions to be taken
Mandatory Unit 3: Principles of leadership and management - F/506/2596
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