1.1 Explain the characteristics of different business markets
Unit Title: Principles of business
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1.1 Assess the suitability of a range of techniques for monitoring customer problems
Unit Title: Resolve customers’ problems
1.1 Explain the value of customer service as a competitive tool
Unit Title: Understand the customer service environment
1.1 Explain how different methods of promoting products and/or services impact on customer service delivery
Unit Title: Organise and deliver customer service
Educational Psychology/Classroom Assessment
Educational Psychology/Classroom Assessment
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