1 Assess the role of continuous professional development (CPD) in identifying and meeting individuals’ learning and development for current and future business needs
ML28 Encourage learning and development
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1 Evaluate the use of risk analysis techniques in operational planning
ML27 Develop and implement an operational plan
1 Describe the interpersonal skills needed for effective networking
ML25 Develop and maintain professional networks
1 Identify the resource requirements for providing communication tools and processes for remote or virtual working
ML22 Support remote or virtual teams
1 Explain the need for collaborating with other departments
ML21 Collaborate with other departments
1 Describe the components of a business continuity plan
ML20 Implement and maintain business continuity plans and processes
1 Explain the importance of effective leadership when implementing change
ML19 Implement change
1 Explain current and likely future procurement requirements
ML18 Procure products and/or services
1 Evaluate the suitability of different methods of conflict management in different situations
ML17 Manage conflict within a team
Analyse the advantages and disadvantages of techniques used to generate ideas
ML16 Encourage innovation
1 Identify the type, purpose, objectives, and background to a meeting
ML14 Chair and lead meetings
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