1. Understand the principles of operational planning
ML27 Develop and implement an operational plan
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1. Understand the principles of effective networking
ML25 Develop and maintain professional networks
1. Be able to assess the support needed by remote or virtual teams
ML22 Support remote or virtual teams
1. Understand how to collaborate with other departments
ML21 Collaborate with other departments
1. Be able to plan for the implementation of business continuity plans and processes
ML20 Implement and maintain business continuity plans and processes
1. Be able to identify procurement requirements
ML18 Procure products and/or services
1. Understand the principles of conflict management
ML17 Manage conflict within a team
1. Be able to carry out performance appraisals
ML13 Manage individuals’ development in the workplace
1. Understand the management of underperformance in the workplace
ML12 Manage individuals’ performance
1. Understand the organisational aspects of equality, diversity and inclusion in the workplace
ML10 Promote equality, diversity and inclusion in the workplace
1. Understand the principles of workforce management
ML24 Principles of people management
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