1. Critically evaluate from a globalisation perspective, the reasons for international hotel chains being particularly interested in investing in sub-Saharan Africa?

What is the distinction and relative importance of facts and law, or merits and legality, in the common law?

1.1 Describe the information about customers’ behaviour that is relevant to sales

Title: Prioritising Information for Sales Planning Unit number: 8622-425

1.1 Explain how to write a proposal that differentiates the offer from that of a competitor and promotes organisational strengths

Title: Developing Sales Proposals Unit number: 8622-424

1.1 Explain the value of measuring the quality of customer service

Title: Review the Quality of Customer Service Unit number: 8622-423

1.1 Evaluate personal responsibilities and liabilities under health and safety legislation

1.1 Identify organisations competing for the same customers

Title: Analyse Competitor Activity Unit number: 8622-325

1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints

Title: Resolve Customers’ Complaints Unit number: 8622-323

1.1 Analyse the stages of the development process, product life cycle and their requirements

Title: Manage Product and/or Service Development Unit number: 8622-507

1.1 Assess the nature of potential stakeholders’ interest and needs

1.1 Analyse the principles of business change and business process re- engineering

Title: Design Business Processes Unit number: 8622-501

1.1 Evaluate a range of strategic planning models

Title: Contribute to the Development of a Strategic Plan Unit number: 8622-500

1.1 Explain the legal requirements that relate to the management of redundancy

Title: Manage Redundancy and Redeployment Unit number: 8622-417

1.1 Analyse the principles of quality management

Title: Prepare For and Support Quality Audits Unit number: 8622-410

1.1 Explain how to carry out an environmental impact analysis

Title: Manage the Impact of Work Activities on the Environment Unit number: 8622-409