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1.1 Describe the information about customers’ behaviour that is relevant to sales
Title: Prioritising Information for Sales Planning Unit number: 8622-425
1.1 Explain how to write a proposal that differentiates the offer from that of a competitor and promotes organisational strengths
Title: Developing Sales Proposals Unit number: 8622-424
1.1 Explain the value of measuring the quality of customer service
Title: Review the Quality of Customer Service Unit number: 8622-423
1.1 Identify organisations competing for the same customers
Title: Analyse Competitor Activity Unit number: 8622-325
1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints
Title: Resolve Customers’ Complaints Unit number: 8622-323
1.1 Analyse the stages of the development process, product life cycle and their requirements
Title: Manage Product and/or Service Development Unit number: 8622-507
1.1 Analyse the principles of business change and business process re- engineering
Title: Design Business Processes Unit number: 8622-501
1.1 Evaluate a range of strategic planning models
Title: Contribute to the Development of a Strategic Plan Unit number: 8622-500
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