We're Open
+44 7340 9595 39
+44 20 3239 6980

1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints

  100% Pass and No Plagiarism Guaranteed

1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints

Title: Resolve Customers’ Complaints Unit number: 8622-323

Learning Outcomes

Assessment Criteria

The learner will:

The learner can:

  1. Understand the monitoring and resolution of customers’ complaints

1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints

1.2 Explain how to identify those complaints that should prompt a review of the service offer and service delivery

1.3 Explain negotiating techniques used to

resolve customers’ complaints

1.4 Explain conflict management techniques used in dealing with upset customers

1.5 Explain organisational procedures for dealing with customer complaints

1.6 Explain when to escalate customers’ complaints

1.7 Explain the cost and regulatory implications of admitting liability on the basis of a customer complaint

1.8 Explain the advantages and limitations of offering compensation or replacement products and/or services

  1. Be able to deal with customers’ complaints

2.1 Confirm the nature, cause and implications of customers’ complaints

2.2 Take personal responsibility for dealing with complaints

2.3 Communicate in a way that recognises customers’ problems and understands their points of view

2.4 Explain the advantages and limitations of different complaint response options to customers

2.5 Explain the advantages and limitations of different complaint response options to the organisation

2.6 Keep customers informed of progress

2.7 Agree solutions with customers that address the complaint and which are within the limits of their own authority

2.8 Record the outcome of the handling of complaints for future reference

2.9 Adhere to organisational policies and procedures, legal and ethical requirements when dealing with customers’ complaints

Confidentiality - 100% Plagiarism Free – Custom Written – Timely Delivery

Price: £79 – 2000 Words


100% Plagiarism Free & Custom Written,
Tailored to your instructions


International House, 12 Constance Street, London, United Kingdom,
E16 2DQ

UK Registered Company # 11483120


100% Pass Guarantee

STILL NOT CONVINCED?

View our samples written by our professional writers to let you comprehend how your work is going to look like. We have categorised this into 3 categories with a few different subject domains

View Our Samples

We offer a £ 2999

If your assignment is plagiarised, we will give you £ 2999 in compensation

Recent Updates

Details

  • Title: 1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints
  • Price: £ 79
  • Post Date: 2018-11-09T11:53:02+00:00
  • Category: Research Paper Queries
  • No Plagiarism Guarantee
  • 100% Custom Written

Customer Reviews

1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints 1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints
Reviews: 5

A masterpiece of assignment by , written on 2020-03-12

My order went 3 hours late and I also went mad. Then the customer support team calmed me down and offered me a flat discount of 50%. However, I did get my order and chilled out as the work was exactly what I requested. Next time I would place my order a bit sooner to save any trouble.
Reviews: 5

A masterpiece of assignment by , written on 2020-03-12

Now I am happy that I made the right decision of coming to Insta Research for help. My term paper was so technical and analytical at the same time. I got really confused about what to do but got relaxed when I was given such a humble writer. He clarified my concepts with the best explanations and discussions. I almost interacted with him on daily basis within the writing process. The best feature of this site is quick delivery as I got the work before my deadline. Additionally, the term paper is written skillfully and handled quite professionally. Now I am able to take a deep sigh of relief and thank you all for such speedy help. The quality of the work made my day.