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LO: Identify the nature, purpose, audience and use of the information to be communicated
Assessment Criteria: 3.1 Identify the nature, purpose, audience and use of the information to be communicated3.2 Use language that is correct and appropriate for the audience’s needs3.3 Use appropriate body language and tone of voice to reinforce messages3.4 Identify the meaning and implications of information that is communicated verbally3.5 Confirm that a recipient has understood correctly what has been communicated3.6 Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards