Understand the role of the administrative function in the achievement of an organisation’s business objectives

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Understand the role of the administrative function in the achievement of an organisation’s business objectives

1.1 Evaluate the administrative needs of an organisation’s stakeholders
1.2 Explain the legal status and implications of service level agreements (SLA)
1.3 Evaluate the resource implications of fulfilling a SLA
1.4 Analyse the implications for administration of different types of organisational structure
1.5 Explain techniques to evaluate the efficiency and effectiveness of an administration function