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[Solved] Total Quality Management at U.S. Postal Service (USPS)

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[Solved] Total Quality Management at U.S. Postal Service (USPS)

Total Quality Management at U.S. Postal Service (USPS)


For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare�s Horizon article found through:
Please create a critical analysis through answering the following:
The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
Knowledge of Total Quality Management marketing that focuses on meeting customers� needs and practices to help build a customer-focused culture.
Evaluate techniques to enhance design of work processes, process control, and process improvement,
Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company�s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques. 
Writing the Final Paper
The Final Paper:
Submit the assignment as an MS Word document.
Must be 2,400 � 3,500 words (excluding title page and references page) in length, double-spaced and formatted according to APA style. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:


Total Quality Management at USPS

The aim of any established organization is to generate profits. Generation of profits means that the entire system is working in synergy, in such a way that there is little friction at all between its functional parts. For an organization to function this way, it means that there is synergy, in such a way that the employees are satisfied with their working conditions and the company policies are followed to the later. When the employees have an improved life at the workplace, the whole feeling trickles down to the customers and they automatically become satisfied by the quality of the services. It is all more like a chain reaction where one process is the cause for the other. 
However, the opposite can be the case. The organization can fail to perform and start making losses or generally start regressing. This can be due to poor policies, or lack of strict implementation of these policies, poor business strategiesand organizational culture, which might lead to low levels of employee motivation as a result of a poor working environment. 
Quality and the overall organizational performance, are two parameters that are largely determined by the client. The customers are the ones to judge whether an organization’s operations are on point, or need improvement. The United States P...

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  • Title: [Solved] Total Quality Management at U.S. Postal Service (USPS)
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