3.1 Manage workflow in a way that is likely to meet volume targets and quality standards
3.2 Minimise downtime and productivity waste
3.3 Provide support that facilitates the development of team members and the achievement of targets and objectives
3.4 Produce timely management reports that address workflow information requests
3.5 Use feedback to prevent and resolve problems
3.6 Evaluate the efficiency and effectiveness of administrative services
3.7 Implement improvements to administrative services based on the results of evaluation
3.8 Adhere to organisational policies and procedures, legal and ethical requirements in managing administrative workflows