Module_2slp.docx bus499mod1slp.doc Module 2 - SLP The Customer Service Perspective For Module 2, consider your organization`s mission and strategy from the perspective of its potential, prospective, and present customers. In this section of the assignment you`ll begin to identify objectives and measures relevant to that perspective. Refer back to this presentation on objectives if you need to. Assignment Expectations: Once you`re reasonably clear on what`s involved, think about your organization and its customers/clients/users/service recipients/whatever-you-wish-to-call-them, and then: • Identify at least three objectives for the organization`s customer service perspective and show how they relate to the mission, vision and strategy of the organization. • For each objective, develop at least one meaningful performance measure (metric). • For each objective, identify at least one expected level of performance (target). • For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization`s strategy (initiative). • Comment briefly on the relationships of the customer service objectives that you`ve identified here to the financial objectives that you identified in the Module 1 SLP assignment. How do they help to fulfill those objectives? If they don`t (and they don`t have to), what makes them more important than objectives that would relate to finances? • Finally, do you wish to make any changes to your Module 1 objective write-up in light of your Module 2 experience? Here`s a table that you may wish to copy and fill in (the boxes are expandable - take all the space you need to be complete in your descriptions. No more than 2-3 pages should be necessary.) Objective Measure Target Action Relationships to other objectives Revisions (if any) to Module 1 Objectives Objective/Module Measure Target Action =======================