[Solved]improving relationship and communication between bank staff and customers (should be used two different theories : Behavio

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[Solved]improving relationship and communication between bank staff and customers (should be used two different theories : Behavioural and Motivation theories)

Assignment Information:

Imagine you are approached by a company and asked to help them improve communication and relationships between their staff and customers. Construct a written response in form of an essay. In constructing your answer, make sure to select and apply social psychology theories (covered in your lectures) and utilise social psychological research.

Further information:

• You can choose any type of company/setting
• Begin your essay by setting up the scene (a brief description of the company, issues, etc.) – maximum 500 words
• Select a minimum of two/maximum of three social psychological theories (covered in your lectures)

 Intergroup and Interpersonal Processes (Autumn term)

Aims:

This course will:

1. introduce students to the social psychology of intergroup and interpersonal processes;
2. familiarise students with existing theories and current research on this topic;
3. train students to apply their knowledge to the analysis of real-life examples.

Learning Outcomes:

By the end of this course students should:

1. have an in-depth knowledge of the psychology of intergroup and interpersonal processes;
2. have further developed their skills in the interpretation and critical evaluation of research on this topic;
3. be able to apply their knowledge to the analysis of new real-life examples.