Synopsis

Unit covers the major activities within the operations function of businesses, both manufacturing and service. The essential role of 

operations is to deliver value to customers by providing the right products, at the right quality standard, in the right quantities, at the

right times, and doing so at the right cost (efficiently). The key operations activities included in this unit starts from pre-production 

tasks (designing products and processes), resource and capacity planning, sequencing and scheduling of the operations, supply chain 

and inventory management, quality control, and improvement methods whereby the system and its procedures are modified in the

light of learning process.

Objectives

The learning goals associated with this unit are to:


• identify and describe the components of the operations management function in different types of organisations



• explain operations process planning and control including capacity, scheduling, inventory and materials requirements planning



• examine the concepts of managing people and processes as part of a manufacturing system



• analyse decision problems in operations and the relationship of operations decisions to other business decisions



• communicate in writing the results of analysis of operations.