Alpharetta Call CentreName:Institution: What initiatives centered on the culture of the Alpharetta Call Center would you recommend and why?Verizon has one of the best working cultures in the industry, however the Alpharetta can benefit from a few initiatives to improve the services. Pooling talents For the company to maintain good business, it is crucial that the best talents in the centre are pooled and coached for growth. This way the staff can progress in their careers such as management. Otherwise these agents will start looking elsewhere for that growth in their career, they want. Staff of the monthAcknowledging the efforts of the staff at the call centre would go along way in encouraging them to work even more diligently. This can be done by analyzing the toughest call...