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Learning outcomes assessed:
• Identify the principles of management and organisational structure in relation to size and purpose.
• Explain the nature of management culture and how this may vary from one company to another as well as the impact it has on corporate success.
• Identify the relationship between business planning and operations and the problems of ensuring consistency.
• Illustrate the importance of effective communication between managers with different responsibilities.
You are the owner of a family run business based in London that provides cleaning services to homes, offices and commercial businesses. Your business prides itself in its commitment to quality service always at affordable cost and has built this reputation over the past ten years.
Using the above scenario, you are to carry out the underlisted tasks:
Task 1 Using the four functions of management approach, describe how you manage the day to day operations of your business activities. How can you ensure your staff continue to deliver on business goals with absolute commitment to quality LO1, LO3 (400 words)
Task 2 Suggest a possible structure for your business and highlight the benefits and relevance to the achievement of your business goals. LO1 (300 words)
Task 3 Several models have been proposed explaining organisational culture. Charles Handy (1999) describes four types of culture. From the scenario above, suggest the possible culture of your business based on Handy`s model and explain the importance of culture to achieving business performance.
TASK 4 Communication plays a key role in business. Discuss 4 ways/strategies you have adopted to ensure effective communication of information in your business and avoid conflict. LO4 (400 words)