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Question 1 Quality planning is vital to project success. However, the level of quality delivered must be appropriate to that specified in the project requirement definition or the PID (Project Initiation Document) document. Select a tool or technique which helps deliver quality assurance and explain its use within the context of the project lifecycle.
Question 2 a) WBS stands for Work Breakdown Structure. It is a tool used in the project planning process. Outline TWO (2) uses for the tool and TWO (2) associated benefits. 8 b) Illustrate and discuss a simple example of a WBS. 12
Question 3 ‘Setting KPIs (Key Performance Indicators) and CSFs (Critical Success Factors) for a project can often help communication and avoid unrealistic expectations between the project team and the sponsor stakeholders.’ Discuss this statement. Include in your answer simple KPI and CSF examples to illustrate some of the points you make.
Question 4 a) Discuss the content of a project quality plan and demonstrate, using examples, how it can contribute to successful project outcomes. 10 b) Critically examine TWO (2) approaches to coping with the dynamic and uncertain aspects of project management practice. Use examples to support your discussions. 10 Total 20 Marks