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Increasing Work Performance

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  • Post Date 2018-11-07T11:03:31+00:00
  • Post Category Essays

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Increasing Work Performance

Increasing Work Performance

INSTRUCTIONS:
As part of your management role you need to monitor and assess the performance of your employees. Produce a work manual entitled: “Increasing Work Performance”. Note1: Make a mention about Emirates Airline as the example company. Note2: Please use (BPP 2010 book) as reference book if possible and use both in-text and bibliography citation. The manual will be used as a guide for your fellow departmental managers. You must explain the factors involved in planning the monitoring and assessment of work performance. Include the following sections and give examples of documentation that could be used in your appendix: Section 1 - Planning work orientation and job design • Application of motivation theories and empowerment techniques • Communication styles and techniques • Delegation techniques and processes • Supervision styles working culture and practices • Regulations and codes of practice • Diversity issues Section2 - Performance monitoring and assessment • Measuring effective performance • Providing feedback • Appraisal processes • Benchmarking performance processes • Mentoring and counseling • Methods of correcting under-performance • Legislation • Codes of practice and procedures relating to disciplinary situations • Diversity issues • Management principles • Promotions of anti-discriminatory practices and behaviours. Section 3: (Note as per Dr instruction: Please treat this as an independent part with an introduction - body - summary because of the different approach it has. This should cover Approx.600 words of the total word count leaving the remaining approx. 1325 words for section 1 and section 2. for any queries, pls message me Section 3 details: (appraisal form is uploaded) Interview a work colleague (an act play if possible) and identify their training and development needs . You must plan and deliver the assessment of the development of an individual. Ask the interviewee to evaluate their own performance and if possible ask them to share their last appraisal records with you. Prepare documentation to record your assessment of their work and development needs and include the following in your assessment: • Preferred learning style and processes • Nature of individual learning and lifelong learning plans • Preferred communication style and technique • Preferred delegation techniques and processes • Preferred supervision style • Employee understanding of working culture and practices • Employee understanding of regulations and codes of practice • Employee awareness of diversity issues. Thank you.
CONTENT:
Increasing Work PerformanceStudent:Professor:Course title:Date:Increasing Work PerformanceSection 1 - Planning work orientation and job design• Application of motivation theories and empowerment techniques An effective workplace performance is one of the key elements in the success of any company, and the effectiveness of the staff employed will determine just how successful the company will be. Organizations should always strive to increase the work performance of their workforce since this will contribute to their success. An example of a company that has focused on increasing work performance is Emirates Airlines. Emirates Airlines is the largest airline in the Middle East and one of the most consistently profitable airlines in the world in an industry filled very many competitors. Dessler (2010) stated that a contributing factor to this success is the effective performance review/appraisal of all the supervisors and staff members. The emphasis of this appraisal is on development training plans, improvement of staff morale in order to develop the employees towards high customer service skills and move them towards becoming an integral part of the long-term plans of Emirates Airport Services. Moreover, the company`s Airport Services Officer has the responsibility of motivating and encouraging frontline staff and supervisors to come up with creative ideas and generate service improvement feedback, and he/she is a role model for this. He/she also supports, coaches, develops and motivates all the team members to build morale and ensure excellent grooming and discipline standards. Managers at Emirates Airlines display an outstanding motivational leadership, delegation and mentoring to facilitate customer satisfaction (Dessler, 2010). All these factors have contributed to increasing work performance at Emirates Airlines, and in turn, enhancing its success.Effective employee motivation and empowerment techniques are imperative in increasing their work performance and this may be a catalyst to an organization`s success. Some of the appropriate motivation and empowerment techniques that a manager can apply include communication, and it is crucial for a manager to involve his/her team in decision-making and embrace their creativity and ideas (Aguinis, 2009). Secondly is by creating a conducive and supportive environment that will allow employees to be creative and try new things, and this provides a vehicle for empowerment. Thirdly is by leading by example. The manager needs to be involved and participating, but not controlling, he/she needs to be approachable and a mentor rather than a boss. Fourth is by recognizing and rewarding if an employee goes above and beyond the expectations (Murell & Meredith 2000).• Communication styles and techniques Understanding others and being understood is very critical in effective communication. The two main communication styles that managers can use are written and verbal. With written communication, the shorter,...

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