Outcomes Assessment criteria for pass
To achieve each outcome a learner must demonstrate
the ability to:

1 Assess information and
knowledge needs internally
and externally to improve
decision making and taking

• identify the range of decisions to be taken
• review information and knowledge needed to ensure
effective decision taking
• assess internal and external sources of information
and understanding
• make recommendations for improvement

2 Create strategies to increase
personal networking to
widen involvement in the
decision-making process

• identify personnel including customers, other
stakeholders and other experts
• make contact with those identified and develop
business relationships
• involve those identified in decision making as
appropriate
• suggest strategies for improvement

3 Develop communication
processes to improve the
gathering and dissemination
of information and
organisational knowledge

• evaluate existing processes of communication in an
organisation and look to ensure and improve
appropriateness
• implement and justify improvements to ensure
greater integration of systems of communication in
that organisation
• on a personal level, identify weaknesses and develop
a personal plan to improve communication skills

4 Design and improve
appropriate systems for the
collection, storage and
dissemination of and access to
the information and
knowledge gathered

• evaluate existing approaches to the collection,
formatting, storage, disseminating information and
knowledge
• implement and justify appropriate changes to
improve the collection, formatting, storage,
disseminating information and knowledge
• implement a strategy to improve access to systems
of information and knowledge to others as
appropriate