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In this paper, you are asked to explain how to deal with “junk” mail and what to do in the event of problems arising when dealing with incoming or outgoing mail. Also, explain how to operate a franking machine and prepare packages for distribution. Furthermore, you are asked to state organisational policies and procedures on mail handling, security and the use of courier services. Finally, discuss the process for reporting suspicious or damaged items in accordance with organisational procedures.
Assessment Criteria:
1.1 Explain how to deal with “junk” mail 1.2 Describe what to do in the event of problems arising when dealing with incoming or outgoing mail 1.3 Describe how to operate a franking machine 1.4 Explain how to prepare packages for distribution 1.5 State organisational policies and procedures on mail handling, security and the use of courier services 1.6 Explain the process for reporting suspicious or damaged items in accordance with organisational procedures
