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Organisation has extremeley high turnover, especially at the middle management level, has high customer complaints and a poor safety record. It has been in the press regarding bad reports of irresponsible management, not having the right staff or enough staff and havving a poor safety record. There are concerns about how effective teams are. The task is to implement effective employee engagement practice in order to save the organisation. (organisation is within retail sector). The processes has to be monitored and evaluated later on. All problems above have to be addressed. The report has to mention lean guality and total quality manageemnt as well as implementation has to follow MacLeod 4 drivers of engagement and Lowman &Gordon model of engagement. (See attachment) All references has to be recent. Please, try to stick to the content provided in the attachment.