There is one certainty in any organisation: change or be changed. At the forefront of this, the first line ofdefenseis a group of people in your organisation who must be good in the basics - managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (e.g. in a project). The top management sets the vision and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

COURSE BENEFITS

Upon completion of this workshop, participants will be able to:

• Understand the role of management within the organisation
• Improve overall performance through effective and positive confrontation
• Be more confident inpracticingmanagement
• Motivate people better
• Enhance and improve leadership skills
• Upgrade communication skills
• Increase team skills
• Achieve better overall results

TARGET AUDIENCE

This is intended for all those who have formal subordinates andthose personnelwho have to manage the various resources and/or projects.

COURSE OUTLINE

Curriculum

Leadership

•     What is leadership and Why it is important?
•     Leadership Approaches/Styles
•     Case Exercise on leadership
•     Guidelinestoapplication

•     Introductory exercise: “Dream of a King”
•     Definition and example
•     Common pitfalls of poor communication
•     Tool on how to avoid them

•     How to provide effective directions
•     The SMART approach
•     Follow up: the “Twin Brother” of Giving Directions

•     Survey: what do people want?
•     Definition
•     How to manage motivation

•     Workplace problems
•    Problem solvingtool

•     How to be productive compared to others
•     Case discussion on Prioritisation

•     Principles of Project Management
•     Project Management Tools

•     Case: “Smoking and Driving”
•     Why delegate?
•     How to delegate?
•     Things which you should not delegate

•     Why do people behave the way they do?
•     Relationship between Attitude andBahaviour
•     Tactical handling of People

•     Case: Game Theory
•     What is a Team?
•     How to select the best team