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In this paper, you are required to develop and communicate guidelines and procedures for using e-mail effectively, read and respond appropriately to e-mail messages and attachments in your report. Furthermore, you are asked to explain the reasons to archive messages and how to mitigate email problems. Finally, respond appropriately to email problems in your report.
Assessment criteria:
2.1 Develop and communicate guidelines and procedures for using e-mail effectively 2.2 Read and respond appropriately to e-mail messages and attachments 2.3 Use email software tools and techniques to automate responses 2.4 Explain why, how and when to archive messages 2.5 Organise, store and archive e-mail messages effectively 2.6 Customise e-mail software to make it easier to use 2.7 Explain how to minimise e-mail problems 2.8 Respond appropriately to email problems
