Quality Case StudyNameUniversityDate Quality Case StudyQuality Improvement Concepts One hospital embarked on a process that would help their registered nurses, their nursing assistants as well as other members of the hospital staff provide more support that is emotional to those patients who sought medication at the facility. Based on comparisons, the hospital had realized that they offer perfect treatment, their only problem was the fact that their staff did not provide emotional support to the patients who came in for treatment. Nevertheless, to be certain that this was indeed a problem, the hospital took the following steps: they used data from the Patient Evaluation Performance Project to assess the manner in which their hospital fared in terms of providing emotional support to the patients (Quigley et.al, 2010 pg. 8). The hospital also designed and administered a proprietary patient survey form to the patients that sought to establish the level of interaction between the patients and their staff including, whether the staff introduce themselves to the patients and it confirmed the perceived problem. In addition, the hospital held meetings with their staff to find out why offering emotional support to the patients was proving challenging and their fears were confirmed (Lighter, 2011 pg. 112). After analyzing the steps they took to ascertain the problem, the hospital found out that it needed to keep tabs with the patients by asking them how their overall experience was. They decided to carry out the following actions to keep things under control: they began the process of occasionally studying the PHS data to assess how they fared in terms of the services of...