apply relevant theories of communication to health and social care contexts

Learning outcomes

Assessment criteria for pass

On successful completion of

The learner can:

this unit a learner will:

LO1 Be able to explore how

1.1

apply relevant theories of communication to health and

communication skills are

social care contexts

used in health and social

1.2

use communication skills in a health and social care

care

context

1.3

review methods of dealing with inappropriate

interpersonal communication between individuals in

health and social care settings

1.4

analyse the use of strategies to support users of health

and social care services with specific communication

needs

LO2 Understand how various

2.1

explain how the communication process is influenced

factors influence the

by values and cultural factors

communication process in

2.2

explain how legislation, charters and codes of practice

health and social care

impact on the communication process in health and

social care

2.3

analyse the effectiveness of organisational systems and

policies in promoting good practice in communication

2.4

suggest ways of improving the communication process

in a health and social care setting

LO3 Be able to explore the use of

3.1

access and use standard ICT software packages to

information and

support work in health and social care

communication technology

3.2

analyse the benefits of using ICT in health and social

(ICT) in health and social

care for users of services, care workers and care

care.

organisations

3.3

analyse how legal considerations in the use of ICT

impact on health and social care.