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Retail Selling Skills Assessment
“Achieving excellence is the result of careful needs analysis, correct product selection, clear presentations, informative demonstrations, win-win negotiations, and flawless service after the sale. Salespeople who are committed to doing their best in each of these areas are richly rewarded” (Manning et al., 2014, p.233).
Learners must critically analyse the sales process observed within a chosen organisation. Learners can perform this analysis based on their own organisation or by reporting on a retailer they have visited. Recommendations should be made where necessary.