1. Assess and illustrate how the operation you have selected is positioned in terms of the 4 V’s. You need to create a diagram t

Report Requirement

Marks /100

1. Assess and illustrate how the operation you have selected is positioned in terms of the 4 V’s. You need to create a diagram to represent this and should also include a short commentary

10

1. Outline and critically evaluate the strategies the organisation is studying are using to effectively fulfil/ manage the levels of demand placed upon them. You should also recommend any potential problems and recommendations for improvement

1. A completed ‘Current State’ value stream map for the selected operational of your choice. You should include

• An indication on which specific variation on the customer journey you are reviewing (see additional notes)
• A clear start and end point to the value stream
• Information systems involved
• The function or department performing each action
• The current time taken to process the step defined
• A list of observations regarding difficulties with problems the customer is experiencing with this ‘journey’
• An outline of the sources of waste that have been identified in your analysis

20

1. A completed ‘Future State’ value stream map for the selected operational of your choice. You should include

• A list of identified improvements to overall cycle time and flow. You should include a mixture of continuous improvement (Kaizen) and breakthrough improvements to achieve your goals
• Metrics to demonstrate the estimated improved performance
• A list of Lean techniques you could employ to support/ implement your improvements

20

1. For a single step in your value stream map, drill down to produce a detailed process map using the ISO notation outlined in your lectures. (Remember to include swim lanes and ideally a time line)

10

1. A recommendation on which of the following quality techniques you believe will most effectively assist the organisation you are studying and your reasoning for this fit:

• Total Quality Management
• Six Sigma
• ISO
• EFQM

10

1. An explanation how you would measure the success of the customer journey improvements you have implemented once the project is completed

10

1. Provide a conclusion which provides a critical analysis on the operational challenges and risks that may arise during the process of implementing the recommended improvement you have made

10