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1. Assess and illustrate how the operation you have selected is positioned in terms of the 4 V’s. You need to create a diagram t

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  • Post Date 2018-11-10T08:05:29+00:00
  • Post Category Assignment

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1. Assess and illustrate how the operation you have selected is positioned in terms of the 4 V’s. You need to create a diagram to represent this and should also include a short commentary

 

Report Contents

The table below outlines the analysis which you should present in your report

Report Requirement

Marks /100

  1. Assess and illustrate how the operation you have selected is positioned in terms of the 4 V’s. You need to create a diagram to represent this and should also include a short commentary

10

  1. Outline and critically evaluate the strategies the organisation is studying are using to effectively fulfil/ manage the levels of demand placed upon them. You should also recommend any potential problems and recommendations for improvement

 

  1. A completed ‘Current State’ value stream map for the selected operational of your choice. You should include
  • An indication on which specific variation on the customer journey you are reviewing (see additional notes)
  • A clear start and end point to the value stream
  • Information systems involved
  • The function or department performing each action
  • The current time taken to process the step defined
  • A list of observations regarding difficulties with problems the customer is experiencing with this ‘journey’
  • An outline of the sources of waste that have been identified in your analysis

20

  1. A completed ‘Future State’ value stream map for the selected operational of your choice. You should include
  • A list of identified improvements to overall cycle time and flow. You should include a mixture of continuous improvement (Kaizen) and breakthrough improvements to achieve your goals
  • Metrics to demonstrate the estimated improved performance
  • A list of Lean techniques you could employ to support/ implement your improvements

20

  1. For a single step in your value stream map, drill down to produce a detailed process map using the ISO notation outlined in your lectures. (Remember to include swim lanes and ideally a time line)

10

  1. A recommendation on which of the following quality techniques you believe will most effectively assist the organisation you are studying and your reasoning for this fit:
  • Total Quality Management
  • Six Sigma
  • ISO
  • EFQM

10

  1. An explanation how you would measure the success of the customer journey improvements you have implemented once the project is completed

10

  1. Provide a conclusion which provides a critical analysis on the operational challenges and risks that may arise during the process of implementing the recommended improvement you have made

10


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