1.1 Outline the main types of operations found within businesses

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1.1 Outline the main types of operations found within businesses

403 Managing operations

Learning outcome 01: Understand the activities that make up operations management

Assessment criteria

The candidate can:

1.1 Outline the main types of operations found within businesses

1.2 Explain how all operational activities can be represented as systems

1.3 Evaluate the characteristics which differentiate operational systems

Amplification of assessment criteria

1.1 Outline the main types of operations found within businesses

1.1.1 Identify types of operation found within businesses; give examples of different

operations required by organisations, including production, transportation,

training, controls and administration

1.1.2 Explain how all operations might differ depending on the size and type of

businesses; use examples to explain how customer needs (taking account of,

size/nature of organisation) will guide the way operations management is carried

out

1.2 Explain how operational activities can be represented as systems

1.2.1 Explain the systems model: demonstrate how the systems model of

input/processing/ output (transformations) is used in operations management

1.2.2 Give examples of a range of operations represented as systems; use examples

from different functions to demonstrate the application of the systems model

1.3 Evaluate the characteristics which differentiate operational systems

1.3.1 Identify the characteristics which can be used to differentiate operational systems:

output volume, nature of processing, outputs (discrete/continuous), customer

requirements, and physical layout

1.3.2 Demonstrate how these characteristics can be used to show the differences

between operational systems: use examples to illustrate the differences between

operational systems

Learning outcome 02: Understand the relationship between operations and performance

Assessment criteria

The candidate can:

2.1 Describe how the operations function supports business performance

2.2 Identify the main internal measures of success used by businesses

2.3 Evaluate how internal measures of success link to business objectives

Amplification of assessment criteria

2.1 Describe how the operations function supports business performance

2.1.1 Explain what operations function means in different businesses: small, medium,

large; for-profit, not-for-profit

2.1.2 Explain why operations is so important within organisations: explain how

operations management can be applied to both service and manufacturing

activities

2.1.3 Demonstrate, using examples, why operations need to be effectively managed;

give examples from different aspects of a business of operations that need to be

managed to reflect, for example, capacity, standards, scheduling and materials

2.1.4 Explain the links between performance and operational management in

organisations; demonstrate the impact of operations management on businesses

2.1.5 Find examples to demonstrate how operations management contributes to

performance in a range of organisations and situations

2.2 Identify the main internal measures of success used by businesses

2.2.1 Explain why internal success needs to be measured by organisations; give examples

of internal success in the context of a range of internal activities and explain how

internal success impacts on the business

2.2.2 Identify how measures can be used to assess internal success: identify a range of

measures, both qualitative and quantitative; explain how such measures can be

used in target setting and monitoring activities, and in comparing actual to

expected performance

2.3 Evaluate how internal measures of success link to business objectives

2.3.1 Explain the need for internal measures of success to monitor actual performance in

achieving business objectives

2.3.2 Using examples, explore the links between measuring internal success and setting

objectives; why objectives need to be set, measured, and reviewed, and explore

the objective setting process

Learning outcome 03: Understand the importance of administration in operations

management

Assessment criteria

The candidate can:

3.1 Examine the relationship between operations and administrative management

3.2 Compare the process and functional approaches to operations

3.3 Examine the relationship between operations and the supply chain

3.4 Demonstrate the links between operations and quality management

Amplification of assessment criteria

3.1 Examine the relationship between operations and administrative management

3.1.1 Identify the relationship between operations and administrative management

3.1.2 Demonstrate the contribution administration makes to operational activities

3.2 Compare the process and functional approaches to operations

3.2.1 Give examples of how administration plays an integral role in operations

management

3.2.2 Explain the differences between process and functional approaches to operations

management; explain process (way people interact such as decision-making) and

functional (grouping similar processes such as under Human Resources)

approaches

3.2.3 Demonstrate the impact of these differences upon operations management; use

examples of these approaches to identify differences such as the impact of how

decisions are taken (process) and separation into groupings (functional) of tasks

into separate areas of responsibility

3.3 Examine the relationship between operations and the supply chain

3.3.1 Explain the supply chain; demonstrate the way a business operates to provide

those links in a chain of activity that best meet customer needs

3.3.2 Explain the links between operations management and the supply chain; show

how effective operations management impacts on the supply chain

3.3.3 Give examples of how operations management supports the supply chain;

demonstrate how operations management provides both the links and the means

to bond these links together

3.4 Demonstrate the links between operations and quality management

3.4.1 Explain why operations management needs to be continuously reviewed and

improved; explain the value of continuous improvement

3.4.2 Give examples of how quality management can contribute to the improvement of

operations management, e.g. by monitoring and providing feedback; provision of

standards and developing quality systems; achieving consistent conformance to

customers’ expectations