1.1 Identify the main approaches organisations use to manage quality

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1.1 Identify the main approaches organisations use to manage quality

404 Managing quality

Learning outcome 01: Understand the activities that make up quality management

Assessment criteria

The candidate can:

1.1 Identify the main approaches organisations use to manage quality

1.2 Explain how organisations benefit from continuous improvement

1.3 Identify the differences between compliance and ownership-based approaches to

achieving quality

Amplification of assessment criteria

1.1 Identify the main approaches organisations use to manage quality

1.1.1 Use examples to show how effective various approaches to managing quality are in

different business organisations, e.g. in small, medium, large, for-profit, not-forprofit

organisations

1.2 Explain how organisations benefit from continuous improvement

1.2.1 Explain why continuous improvement is important to organisations; explain the

meaning if continuous improvement and how continuous improvement can be

achieved

1.2.2 Use examples to demonstrate the benefits for organisations to achieve continuous

improvement

1.3 Identify the differences between compliance and ownership-based approaches to

achieving quality

1.3.1 Explain the concepts of compliance and ownership in the context of quality

management

1.3.2 Demonstrate why compliance and ownership based approaches to quality are used

within organisations; give examples to show how each is used and under what

circumstances each would be appropriate

Learning outcome 02: Understand how quality management supports performance in

organisations

Assessment criteria

The candidate can:

2.1 Demonstrate how quality management supports performance in organisations

2.2 Evaluate the main approaches to performance evaluation used within business

organisations

Amplification of assessment criteria

2.1 Demonstrate how quality management supports performance in organisations

2.1.1 Explain what quality management means in different organisations, e.g. small,

medium, large; for-profit, not-for-profit

2.1.2 Demonstrate, using examples, why quality needs to be managed

2.1.3 Demonstrate, by giving examples, how the quality of products and services can be

improved

2.1.4 Explain what performance management is, why performance management is

important to organisations and provide examples of benefits of improved

performance

2.2 Evaluate the main approaches to performance evaluation used within business

organisations

2.2.1 Explain how performance can be evaluated: identify what it is that needs to be

evaluated

2.2.2 Use examples to demonstrate different approaches to performance evaluation

Learning outcome 03: Understand the role administration plays in managing quality

Assessment criteria

The candidate can:

3.1 Analyse the role of administrative systems in the effective management of quality

3.2 Explain the benefits of adopting a holistic approach to quality management

3.3 Critically examine the role of quality management in meeting customer needs

3.4 Demonstrate the links between quality and operations management

Amplification of assessment criteria

3.1 Analyse the role of administrative systems in the effective management of quality

3.1.1 Identify which administrative systems are necessary to support quality

management; provide examples reflecting different types and size of organisations

3.1.2 Show how administrative systems support the management of quality; explain why

quality needs to be viewed holistically

3.2 Explain the benefits of adopting a holistic approach to quality management

3.2.1 Explain what a holistic approach to quality requires organisations to do; explain the

concept of a holistic approach; give examples to demonstrate the

interrelationships between systems within organisations

3.2.2 Use examples to demonstrate the impact of a holistic approach on quality

3.3 Critically examine the role of quality management in meeting customer needs

3.3.1 Explain why customers should play a part in determining quality; give examples of

how customers can be involved in determining quality

3.3.2 Use examples to show how quality management can help to satisfy customer

needs

3.4 Demonstrate the links between quality and operations management

3.4.1 Use the supply chain to demonstrate the process of operations management and

the necessity for quality to be delivered at each stage; give examples of where

quality needs to be maintained

3.4.2 Use examples to demonstrate how quality management can contribute to

improved operations management; give examples of how quality and operations

complement each other