SITTIND001 Source and use information on the tourism and travel industry
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
This unit applies to all tourism and travel sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.
This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes.
Source and use industry information.
Source and use compliance information.
Source and use information on tourism and travel technology.
Update personal and organisational knowledge of the tourism and travel industry.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1.1. Identify sources of information on the structure and operation of the tourism and travel industry.
1.2. Access specific information of relevance to the tourism and travel industry to assist operational duties.
1.3. Obtain information on features of current and emerging tourism products and services relevant to job role.
1.4. Use knowledge of the tourism and travel industry and its products and services to enhance the quality of work performance.
2.1.Obtain information on laws specifically relevant to the tourism and travel industry and work compliantly.
2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation.
2.3.Access information on career planning and equal employment opportunity (EEO) law.
2.4.Obtain information on ethical industry practices and conduct day-to-day tourism and travel activities according to those practices.
3.1.Source and access information on current and emerging technologies that impact on operational duties.
3.2.Use information on technology to suggest new and improved workplace practices.
3.3.Use current and emerging technology in day-to-day work activities to enhance the quality of work performance.
4.1.Identify and use a range of opportunities to update knowledge of the tourism and travel industry.
4.2.Monitor current issues and trends for the industry.
4.3.Share current tourism and travel issues and trends with colleagues.
Companion Volume Implementation Guide: - http://www.serviceskills.com.au/resources