1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance

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1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance

Title Manage individuals’ performance

Learning Outcomes Assessment Criteria The learner will: The learner can:

1. Understand the management of underperformance in the workplace
1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance
1.2 Explain how to identify causes of underperformance
1.3 Explain the purpose of making individuals aware of their underperformance clearly but sensitively

1.4 Explain how to address issues that hamper individuals’ performance
1.5 Explain how to agree a course of action to address underperformance
2. Be able to manage individuals’ performance in the workplace
2.1 Agree with team members specific, measurable, achievable, realistic and time-bound (SMART) objectives that align to organisational objectives
2.2 Delegate responsibility to individuals on the basis of their expertise, competence, skills, knowledge, and development needs
2.3 Apply motivation techniques to maintain morale
2.4 Provide information, resources and on-going mentoring to help individuals meet their targets, objectives and quality standards
2.5 Monitor individuals’ progress towards objectives in accordance with agreed plans
2.6 Recognise individuals’ achievement of targets and quality standards
2.7 Adhere to organisational policies and procedures, and legal and ethical requirements when managing
individuals’ performance in the workplace