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Principles of people management
Learning Outcomes Assessment Criteria The learner will: The learner can:1. Understand the principles of workforce management1.1 Explain the relationship between Human Resources (HR) functions and other business functions1.2 Explain the purpose and process of workforce planning1.3 Explain how employment law affects an organisation’s HR and business policies and practices1.4 Evaluate the implications for an organisation of utilising different types of employment contracts1.5 Evaluate the implications for an individual of different types of employment contracts2. Understand equality of opportunity, diversity and inclusion2.1 Explain an organisation’s responsibilities and liabilities under equality legislation2.2 Explain the benefits that effective equality of opportunity, diversity and inclusion policies bring to individuals and organisations2.3 Explain the language and behaviour that support commitments to equality of opportunity, diversity and inclusion2.4 Explain how to measure diversity within an organisation3. Understand team building and dynamics3.1 Explain the difference between a group and a team3.2 Outline the characteristics of an effective team3.3 Explain the techniques of building a team3.4 Explain techniques to motivate team members3.5 Explain the importance of communicating targets and objectives to a team3.6 Examine theories of team development3.7 Explain common causes of conflict within a team3.8 Explain techniques to manage conflict within a team4. Understand performance management4.1 Identify the characteristics of an effective performance management system4.2 Explain the uses of specific, measurable, achievable, realistic and time-bound (SMART) objectives and priorities4.3 Describe best practice in conducting appraisals4.4 Explain the factors to be taken into account when managing people’s wellbeing and performance4.5 Explain the importance of following disciplinary and grievance processes5. Understand training and development5.1 Explain the benefits of employee development5.2 Explain the advantages and limitations of different types of training and development methods5.3 Explain the role of targets, objectives and feedback in employee development5.4 Explain how personal development plans support the training and development of individuals5.5 Explain how to make use of planned and unplanned learning opportunities to meet individuals’ preferred learning styles5.6 Explain how to support individuals’ learning and development6. Understand reward and recognition6.1 Describe the components of ‘total reward’6.2 Analyse the relationship between motivation and reward6.3 Explain different types of pay structures6.4 Explain the risks involved in the management of reward schemes