Learning outcomes

On successful completion of

this unit you will:

Assessment Criteria:

LO1

Understand the nature and importance of operational management

1.1 explain the importance of operational management

1.2 explain the need to produce safely; on time; to cost; to quality and within the law

1.3 explain the link between operations management and strategic planning

1.4 produce a systems diagram to illustrate a typical business

LO2 Understand the link between operations management and

strategic planning

2.1 explain the ‘Three Es’ (economy, efficiency and

effectiveness)

2.2 explain the tension between cost minimisation and

quality maximisation

2.3 evaluate the significance of the five performance

objectives that underpin operations management

LO3

Understand how to organise a typical production process

3.1 explain linear programming

3.2 evaluate critical path analysis and network planning

3.3 explain the need for operational planning and control

LO4

Be able to apply relevant techniques to the production

of an operational plan for a typical business

4.1 produce a set of clearly defined operational outcomes

4.2 produce a network plan and indicate the resultant critical path

4.3 explain how quality could be defined and maintained.