Learning outcomes

Assessment criteria

1 Understand the role of operations

management in an organisation

1.1 explain the importance of

effective operations management

in achieving organisational

objectives

1.2 evaluate the success of existing

operations management

processes in meeting an

organisation’s overall strategic

management objectives

2 Understand the importance of

managing quality in an organisation

2.1 explain the importance of

effective quality management in

achieving organisational

objectives

2.2 evaluate the success of existing

quality management processes in

meeting an organisation’s overall

strategic management objectives

3 Be able to plan a strategic quality

change in an organisation

3.1 plan a strategic quality change to

improve organisational

performance

3.2 define resources, tools and

systems to support business

processes in a strategic quality

change

3.3 evaluate the wider implications of

planned strategic quality change

in an organisation

3.4 design systems to monitor the

implementation of a strategic

quality change in an organisation

4 Be able to implement a strategic

quality change in an organisation

4.1 implement a strategic quality

change in an organisation

4.2 embed a quality culture in an

organisation to ensure continuous

monitoring and development

4.3 monitor the implementation of a

strategic quality change in an

organisation

5 Be able to evaluate the outcomes of

a strategic quality change in an

organisation

5.1 evaluate the outcomes of a

strategic quality change in an

organisation

5.2 recommend areas for

improvement to a strategic

quality change that align with

organisational objectives