Learning Outcomes Assessment Criteria The learner will: The learner can:
1. Understand the principles of change management
1.1 Explain the importance of effective leadership when implementing change
1.2 Explain the role of internal and external stakeholders in the management of change
1.3 Evaluate the suitability of change management models for different contexts
1.4 Explain how to assess the business risks associated with change
1.5 Assess the need for contingency planning when implementing change
1.6 Assess the need for crisis management when implementing change
1.7 Explain the different types of barriers to change and how to deal with these
1.8 Explain how to evaluate change management projects
2. Be able to plan the implementation of change
2.1 Explain the need for change
2.2 Explain the potential consequences of not implementing change
2.3 Explain the roles and responsibilities of a change management project team
2.4 Develop a plan that includes specific, measurable, achievable, realistic and time-bound (SMART) objectives and resources
2.5 Brief team members on their roles and responsibilities and the objectives of the change
2.6 Gain acceptance to the need for change from team members and other stakeholders
3. Be able to manage the implementation
3.1 Explain organisational escalation of a change plan processes for reporting problems
3.2 Analyse the advantages and disadvantages of monitoring techniques
3.3 Implement the plan within the agreed timescale
3.4 Provide support to team members and other stakeholders according to identified needs
3.5 Monitor the progress of the implementation against the plan
3.6 Manage problems in accordance with contingency plans
4. Be able to evaluate the effectiveness of the implementation of change plans
4.1 Assess the suitability of techniques used to analyse the effectiveness of change
4.2 Collate valid feedback and information from stakeholders
4.3 Analyse feedback and information against agreed criteria
4.4 Identify areas for future improvement
4.5 Communicate the lessons learned with those who may benefit