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Learning Outcomes Assessment Criteria The learner will: The learner can:1. Understand the principles of change management1.1 Explain the importance of effective leadership when implementing change1.2 Explain the role of internal and external stakeholders in the management of change1.3 Evaluate the suitability of change management models for different contexts1.4 Explain how to assess the business risks associated with change1.5 Assess the need for contingency planning when implementing change1.6 Assess the need for crisis management when implementing change1.7 Explain the different types of barriers to change and how to deal with these1.8 Explain how to evaluate change management projects2. Be able to plan the implementation of change2.1 Explain the need for change2.2 Explain the potential consequences of not implementing change2.3 Explain the roles and responsibilities of a change management project team2.4 Develop a plan that includes specific, measurable, achievable, realistic and time-bound (SMART) objectives and resources2.5 Brief team members on their roles and responsibilities and the objectives of the change2.6 Gain acceptance to the need for change from team members and other stakeholders3. Be able to manage the implementation3.1 Explain organisational escalation of a change plan processes for reporting problems3.2 Analyse the advantages and disadvantages of monitoring techniques3.3 Implement the plan within the agreed timescale3.4 Provide support to team members and other stakeholders according to identified needs3.5 Monitor the progress of the implementation against the plan3.6 Manage problems in accordance with contingency plans4. Be able to evaluate the effectiveness of the implementation of change plans4.1 Assess the suitability of techniques used to analyse the effectiveness of change4.2 Collate valid feedback and information from stakeholders4.3 Analyse feedback and information against agreed criteria4.4 Identify areas for future improvement4.5 Communicate the lessons learned with those who may benefit