1.1 Explain the contribution of systems thinking to efficient and effective administrative performance

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1.1 Explain the contribution of systems thinking to efficient and effective administrative performance

402 Administrative systems

Assessment criteria

The candidate can:

1.1 Explain the contribution of systems thinking to efficient and effective administrative

performance

1.2 Demonstrate the potential drawbacks to systems thinking in an organisational context

1.3 Apply systems thinking to the analysis of work situations

Amplification of assessment criteria

1.1 Explain the contribution of systems thinking to efficient and effective administrative

performance

1.1.1 Identify the essence of systems thinking within the context of ‘the systems

approach’ and administrative processes

1.1.2 Explain systems terms e.g. boundary, feedback, de-coupling, interface, hierarchy

1.1.3 Clarify the role and purpose of administration in financial and non-financial

systems e.g. in relation to efficiency (inputs) and effectiveness (outputs)

1.2 Demonstrate the potential drawbacks to systems thinking in an organisational context

1.2.1 Explain the impact systems thinking may have on the staff affected

1.2.2 Prepare a plan for consulting staff on systems change

1.2.3 Discuss whether the implementation of systems change will be in the interests of

all stakeholders

1.3 Apply systems thinking to the analysis of practical work situations

1.3.1 Examine the stages of systems development

1.3.2 Use systems thinking to analyse a range of work situations

Assessment criteria

The candidate can:

2.1 Identify criteria for administrative procedures

2.2 Analyse the purposes of administrative policies and procedures

2.3 Analyse the relationship between formulating policy and preparing procedures

2.4 Judge the extent to which the procedures meet customer requirements

Amplification of assessment criteria

2.1 Identify criteria for administrative procedures

2.1.1 Differentiate between policy (guideline for activity) and procedure (statement of

method)

2.1.2 Identify criteria for effective procedures

2.1.3 Identify methods for evaluating the effectiveness of procedures

2.2 Analyse the purposes of administrative policies and procedures

2.2.1 Explain the purposes of various types policies and procedures, e.g. formal and

informal

2.2.2 Prepare procedures for meeting specific customer requirements in the context of

an organisation

2.3 Analyse the relationship between formulating policy and preparing procedures

2.3.1 Explain how organisations formulate policies and prepare procedures

2.3.2 Examine the relationship between policies, procedures, and strategic objectives

2.4 Judge the extent to which the procedures meet customer requirements

2.4.1 Discuss whether the proposed procedures will be difficult to implement in the

organisation concerned

2.4.2 Recommend whether or not the new procedures should be implemented