1.1 Explain the contribution of facilities management in organisations

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1.1 Explain the contribution of facilities management in organisations

411 Managing business facilities

Learning outcome 01: Understand the role of facilities management and managers in

businesses

Assessment criteria

The candidate can:

1.1 Explain the contribution of facilities management in organisations

1.2 Evaluate the relationship between the operations function and facilities management in

businesses

1.3 Investigate the role and responsibilities of facilities managers

1.4 Assess the skills needed by effective facilities managers

Amplification of assessment criteria

1.1 Explain the contribution of facilities management in organisations

1.1.1 Describe the development of facilities management

1.1.2 Explain the characteristics of effective facilities management

1.1.3 Describe how effective facilities management can contribute to improved

organisational performance

1.2 Evaluate the relationship between the operations function and facilities management in

businesses

1.2.1 Outline the typical facilities management portfolio

1.2.2 Clarify the facilities manager’s responsibilities regarding in relation to business

premises and operations

1.2.3 Describe how facilities mangers develop and monitor service level agreements

(SLAs) in line with customer requirements

1.3 Investigate the role and responsibilities of facilities managers

1.3.1 Clarify the role of administration in organising people and resources efficiently in

pursuit of facilities management objectives

1.3.2 Describe how the facilities manager can source and analyse information and data

1.3.3 Explain how the decision making process operates within the organisation and how

change is managed

1.3.4 Delivering customer service in context of facilities management

1.4 Assess the skills needed by effective facilities managers

1.4.1 Explain the contribution of planning, organising, communication and people skills

to the management of facilities

1.4.2 Explain the contribution of facilities mangers to creating an environment which

meets business needs

Learning outcome 02: Be able to plan and manage organisational accommodation

Assessment criteria

The candidate can:

2.1 Analyse the relationship between business needs and space planning

2.2 Plan improvements to the usage of space in businesses

2.3 Demonstrate how to manage changes to accommodation

Amplification of assessment criteria

2.1 Analyse the relationship between business needs and space planning

2.1.1 Explain the principles involved in developing a space strategy

2.1.2 Develop workable space plans that match user requirements to management

objectives

2.2 Plan improvements to the usage of space in businesses

2.2.1 Define ergonomics

2.2.2 Requirements of customers regarding space allocation for comfortable, safe, and

efficient working environment

2.2.3 Prepare clear briefs for office layouts

2.3 Demonstrate how to manage changes to accommodation

2.3.1 Factors involved in change in accommodation needs

2.3.2 Smooth transition, cost effective and with minimal disruption

2.3.3 Describe the importance of planning and coordinating all elements of any move

Learning outcome 03: Understand how considerations and legislation related to health and

the environment influence facilities management

Assessment criteria

The candidate can:

3.1 Assess the environmental impact of equipment, energy sources, and consumables used

by businesses

3.2 Demonstrate how businesses may minimize their impact on the environment

3.3 Identify the main aspects of environmental and health legislation regulating facilities

management

Amplification of assessment criteria

3.1 Assess the environmental impact of equipment, energy sources, and consumables used

by businesses

3.1.1 What is environmental impact?

3.1.2 Summarise the key issues relating to energy management

3.1.3 Explain the options for organisations for the disposing of consumables

3.1.4 Sustainability and environmental issues

3.2 Demonstrate how businesses may minimize their impact on the environment

3.2.1 Examine the importance of the management of waste

3.2.2 Analyse the green and security issues in managing waste

3.2.3 Describe how businesses can minimise waste and undertake

3.3 Identify the main aspects of environmental and health legislation regulating facilities

management

3.3.1 Differentiate between hazards and risks

3.3.2 Explain how to undertake a risk assessment for an organisation

3.3.3 Identify the specific legislation, regulations, guidelines, and codes of practice

relating to environmental and health issues

3.3.4 Describe how to keep updated with the risks and issues which affect organisations

Learning outcome 04: Understand the relationship between business ethics and facilities

management

Assessment criteria

The candidate can:

4.1 Examine the relationship between ethical business practice and facilities management

Amplification of assessment criteria

4.1 Examine the relationship between ethical business practice and facilities management

4.1.1 Explain ethics in the context of facilities management and business

4.1.2 Identify key principles for ethical practice in facilities management