1.1 Explain the concept, scope and importance of knowledge management

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1.1 Explain the concept, scope and importance of knowledge management

Unit 20: Manage knowledge in an organisation A/506/2032

Learning Outcome - The learner will:
Assessment Criteria - The learner can:

1. Understand the principles of knowledge management

1.1
Explain the concept, scope and importance of knowledge management
1.2
Explain the concept of intellectual property
1.3
Identify the business drivers that lead to effective knowledge management
1.4
Explain the risks associated with knowledge management and their potential implications
1.5
Explain the importance of engaging others and communicating knowledge management issues and activities
1.6
Explain best practice principles and techniques for effective knowledge management
1.7
Describe strategies to manage tacit and explicit knowledge

2. Be able to identify knowledge to be managed within an organisation

2.1
Identify the criteria against which knowledge will be managed
2.2
Engage colleagues in identifying the knowledge to be managed

3. Be able to manage knowledge within an organisation

3.1
Implement actions in accordance with the knowledge management plan
3.2
Adhere to security processes for the collection, storage and retrieval of knowledge
3.3
Evaluate the extent to which current knowledge management systems and processes are fit for purpose
3.4
Recommend improvements to processes and systems to manage knowledge
3.5
Assess the likely impact and implications of the loss of knowledge