Learning Outcome - The learner will:
Assessment Criteria - The learner can:

1. Understand the implementation of operational change

1.1
Explain sources of information indicating the need for change
1.2
Analyse the advantages and limitations of different project and change management techniques
1.3
Analyse the characteristics, strengths and weaknesses of evaluation techniques used in change management

2. Be able to plan for operational change

2.1
Develop an operational plan that includes specific, measurable, achievable, realistic and time-bound (SMART) objectives and resources
2.2
Take action to ensure that colleagues are briefed on their roles, responsibilities and change objectives
2.3
Provide colleagues with the support needed to implement operational change

3. Be able to manage operational change

3.1
Implement the change plan within the agreed timescale using available resources
3.2
Assess the significance of deviations from the change plan
3.3
Address interdependency issues and tensions that affect the achievement of change objectives
3.4
Assess the value and risks of unintended outcomes from operational change
3.5
Inform stakeholders of any unforeseen obstacles or problems and the actions that have been taken

4. Be able to evaluate the effectiveness of operational change

4.1
Evaluate the effectiveness of operational change
4.2
Identify areas for improvement, justifying conclusions and recommendations with evidence
4.3
Communicate to stakeholders the lessons learned from the change