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ATHE Level 5 Diploma in Management for Health and Social Care
Managing Quality in Health and Social Care
Learning Outcomes
1. Understand differing perspectives of quality in relation to health and social care services
1.1 Explain perspectives that stakeholders in health and social care have regarding quality
1.2 Analyse the role of external agencies in setting standards
1.3 Assess the impact of poor service quality on health and social care stakeholders
2. Understand strategies for achieving quality in health and social care services
2.1 Explain the standards that exist in health and social care for measuring quality
2.2 Evaluate different approaches to implementing quality systems
2.3 Analyse potential barriers to delivery of quality health and social care services
3. Be able to evaluate systems, policies and procedures in health and social care services
3.1 Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered
3.2 Analyse other factors that influence the achievement of quality in the health and social care service
3.3 Suggest ways in which the health and social care service could improve its quality
4. Understand methodologies for evaluating health and social care service quality
4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives
4.2 Discuss the impact that involving users of services in the evaluation process has on service quality
