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Manage conflict within a team
Learning Outcomes Assessment Criteria The learner will: The learner can:1. Understand the principles of conflict management1.1 Evaluate the suitability of different methods of conflict management in different situations1.2 Describe the personal skills needed to deal with conflict between other people1.3 Analyse the potential consequences of unresolved conflict within a team1.4 Explain the role of external arbitration and conciliation in conflict resolution2. Be able to reduce the potential for conflict within a team2.1 Communicate to team members their roles, responsibilities, objectives and expected standards of behaviour2.2 Explain to team members the constraints under which other colleagues work2.3 Review systems, processes, situations and structures that are likely to give rise to conflict in line with organisational procedures2.4 Take action to minimise the potential for conflict within the limits of their own authority2.5 Explain how team members’ personalities and cultural backgrounds may give rise to conflict3. Be able to deal with conflict within a team3.1 Assess the seriousness of conflict and its potential impact3.2 Treat everyone involved with impartiality and sensitivity3.3 Decide a course of action that offers optimum benefits3.4 Explain the importance of engaging team members’ support for the agreed actions3.5 Communicate the actions to be taken to those who may be affected by it3.6 Adhere to organisational policies and procedures, legal and ethical requirements when dealing with conflict within a team