Learning Outcomes

Assessment Criteria

The learner will:

The learner can:

1. Understand the management and evaluation of change

1.1 Evaluate the characteristics and application of a range of change management models for differentorganisationalstructures

1.2 Analyse stakeholder mapping techniques used for managing and evaluating change

1.3 Analyse techniques to evaluate change

1.4 Evaluate the relationship between change management, businesscontinuityand crisis management

2. Be able to plan for strategic change

2.1 Assess the reasons for, scope and inherent risks of a required change

2.2 Evaluate the influences of the internal and external environment on a change

2.3 Analyse the ethical dimensions of a change

2.4 Identify viable alternative strategies for achievinga desiredchange

2.5 Justify with evidence the selected strategy to be taken to manage a change

2.6 Develop a plan that specifies specific, measurable, achievable, realistic and time-bound objectives and resources

2.7 Develop a stakeholder engagement plan that addresses their needs and concerns

2.8 Specify mechanisms for the management of risks and interdependencies that are capable of meeting strategic objectives

3. Be able to manage strategic change

3.1 Allocate resources and responsibilities in accordance with the plan

3.2 Take action to ensure the change plan is

implemented in accordance with organisational values and procedures

3.3 Take action to ensure operational plans are not compromised by the introduction of change and remain capable of delivering the strategy

3.4 Take into account the on-going commitment of stakeholders to a change and its implications

3.5 Manage friction between stakeholders’ needs and interdependencies in accordance with the change plan 

4. Be able to evaluate strategic change

4.1 Establish valid evaluation criteria that are capable of measuring the effects of change

4.2 Select and use evaluation tools and techniques that are appropriate to the nature of change

4.3 Evaluate aspects of change that were successful and ascertain why other aspects were not successful

4.4 Justify recommendations made with valid evidence

4.5 Identify the implications for knowledge management systems and processes