1.1 Evaluate the administrative needs of an organisation’s stakeholders

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1.1 Evaluate the administrative needs of an organisation’s stakeholders

Title Principles of administrative management Skills CFA Reference B&A 63 Level 4

Learning Outcomes

Assessment Criteria

The learner will:

The learner can:

1. Understand the role of the administrative function in the achievement of an organisation’s business objectives

1.1 Evaluate the administrative needs of an organisation’s stakeholders

1.2 Explain the legal status and implications of service level agreements (SLA)

1.3 Evaluate the resource implications of fulfilling an SLA

1.4 Analyse the implications for the administration of different types of organisational structure

1.5 Explain techniques to evaluate the efficiency and effectiveness of an administration function

2. Understand an organisation’s administrative systems

2.1 Explain the flow of information within an organisation

2.2 Analyse the impact of an organisation’s size on the design and characteristics of its information systems

2.3 Evaluate the impact of systems thinking on organisational administrative performance

2.4 Evaluate the effectiveness of an organisation’s administrative policies and procedures

3. Understand communication within organisations

3.1 Analyse the characteristics of communication systems used to support administrative functions

3.2 Describe the features of communication models

3.3 Evaluate the advantages and limitations of lateral, networked and vertical communication channels