Learning outcomes

Assessment criteria

1 Understand the concept of Total

Quality Management (TQM)

1.1 Discuss the importance of quality

within an organisation

1.2 Explain the concept of Total Quality

Management (TQM)

1.3 Discuss the theories of TQM

1.4 Analyse the difficulties associated

with the implementation of TQM

2 Understand the culture needed to

embed TQM

2.1 Explain the importance of teamwork

in TQM

2.2 Discuss the role of training and

development in embedding TQM

into the culture of an organisation

2.3 Analyse the management

techniques which underpin

successful integration of TQM into

the culture of an organisation

2.4 Evaluate the promotion of

continuous quality improvement

within an organisation’s culture

3 Understand the systems that

support TQM

3.1 Describe methods of monitoring

TQM

3.2 Explain methods of controlling TQM

3.3 Evaluate quality standards that

support TQM