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Unit 3008V1 - Improving team performance
The Learner will:-
1. Be able to identify issues which affect performance2. Know how to select and apply the best course of action to address a performance issue3. Be able to take action to achieve the performance issue of an individual
Task 1 Assessment Criteria Pass/Refer Comments
Writing in the role of a first linemanager, list some of the differenttypes of performance issues youmight encounter, and describe howyou might go about identifying these.Use your own experience to providepractical examples whereappropriate. For each of the issuesidentified, outline where the limits ofyour responsibility would start andend.
Guideline word count: 350 - 400words
A.C. 1.1 - Describe themanagers’ role inidentifyingperformance issues inthe team
A.C. 1.3 - Identify thelimits of responsibilityfor dealing withindividual and teamperformance
Task 2 Assessment Criteria Pass/Refer CommentsDescribe some of the tools andtechniques that are available to helpyou assess how individuals areperforming their job roles, includingtheir associated behaviour, and howthe team as a whole is performing.Identify formal and informalexamples and indicate how youmight use them, describing yourapproach. Use real life examples toassist, where possible.
Guideline word count: 500 - 550words
A.C. 1.2 - Describehow to evaluateindividual and teamperformance andbehaviours
A.C. 2.1 - Identify therange of approachesavailable
Task 3 Assessment Criteria Pass/Refer CommentsYou have a team member whoseperformance is unsatisfactory.Outline some examples of thedifferent methods of help andsupport available to improve theindividual’s performance, and whenand how these might be applied.Explain how you would prepare forand conduct a performancecounselling session with your teammember. Explain why it is importantto maintain confidentiality, and whatactions you would take to ensurethis happens in practice.
A.C. 2.2 - Describe thedifferent methodsavailable in providinghelp and support inorder to improveperformance of anindividual
A.C. 2.3 - Explain howto conduct aperformancecounselling session foran individual
A.C. 2.4 - Explain theimportance ofmaintainingconfidentiality
Task 4 Assessment Criteria Pass/Refer CommentsProduce an example of an actionplan for a team member who needsto improve his/her performance.(You may use an example from yourworkplace if you wish.) Suggestwhat support services you coulddraw on and how you might usethem. Explain how you would goabout making sure that the plan wasachieved, and why it is important tokeep records of what actionsactually take place and theoutcomes of these actions.
Guideline word count: 550 - 600words
A.C. 3.1 - Agree with ateam member anaction plan to addressa performance issue
A.C. 3.2 - Explain therange of supportservices available
A.C. 3.3 - Explain howto ensure that thedesired outcomes areachieved
A.C. 3.6 - Identify whyrecords of action planachievements andactions taken arerequired
Task 5 Assessment Criteria Pass/Refer CommentsGive examples of the types ofsituations when a) disciplinary andb) grievance procedures may beused. Explain your role in thesesituations as a first line manager.Use real life examples if possible.
Guideline word count: 350 - 400
A.C. 3.4 - Explain thecircumstances whendisciplinary andgrievance proceduresmay be invoked
words A.C. 3.5 - Explain thefirst line manager’srole in a disciplinaryand grievancesituation