1.1 Describe the features of administrative systems employed in different types and sizes of organisation

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1.1 Describe the features of administrative systems employed in different types and sizes of organisation

488 Business administration systems

Learning Outcome 01: Understand administrative systems

Assessment criteria

The candidate can:

1.1 Describe the features of administrative systems employed in different types and sizes of

organisation

1.2 Explain how organisations manage information flows

1.3 Evaluate the role of information and communication technology (ICT) in supporting

administration

Amplification of assessment criteria

1.1 Describe the features of administrative systems employed in different types and sizes of

organisation

1.1.1 Analyse the way in which administrative systems are organised according to the

size and type of organisation

1.1.2 Explain the significance of the size and type of an organisation to its administrative

arrangements

1.2 Explain how organisations manage information flows

1.2.1 Assess the contribution of information flows within organisations

1.2.2 Analyse the strengths and weaknesses of different methods of managing

information flows

1.3 Evaluate the role of information and communication technology (ICT) in supporting

administration

1.3.1 Explain the use of ICT in an organisation’s administration

1.3.2 Evaluate the contribution of ICT in supporting administrative management

Learning Outcome 02: Understand how systems thinking affects the administrative

performance of organisations

Assessment criteria

The candidate can:

2.1 Explain the contribution of systems thinking to efficient administrative performance

2.2 Clarify the role and purpose of administration in financial and non-financial systems

2.3 Identify the stages of systems development

2.4 Analyse the potential drawbacks to systems thinking in an organisational context

2.5 Evaluate the benefits of implementing systems change

Amplification of assessment criteria

2.1 Explain the contribution of systems thinking to efficient administrative performance

2.1.1 Identify the essence of systems thinking within the context of “the systems

approach” and administrative processes

2.1.2 Explain systems terms (e.g. boundary, feedback, de-coupling, interface, hierarchy)

2.2 Clarify the role and purpose of administration in financial and non-financial systems

2.2.1 Explain the role of administration in terms of efficiency (inputs) and effectiveness

(outputs)

2.3 Identify the stages of systems development

2.3.1 Explain the requirements of each stage of systems development

2.3.2 Analyse practical work situations in terms of systems development

2.4 Analyse the potential drawbacks to systems thinking in an organisational context

2.4.1 Analyse the impact of systems thinking on the staff affected

2.4.2 Explain the ways in which any adverse impact could be mitigated

2.5 Evaluate the benefits of implementing systems change

2.5.1 Prepare a consultation plan on systems change that covers all aspects planned

2.5.2 Identify whether the implementation of systems change is in the interests of all

Stakeholders

Learning Outcome 03: Understand the role and function of policies and procedures in

meeting customer requirements

Assessment criteria

The candidate can:

3.1 Differentiate between administrative policy and procedures

3.2 Analyse the purposes of formal and informal administrative policies and procedures

3.3 Identify methods for evaluating the effectiveness of procedures

3.4 Analyse the relationship between formulating policy and preparing procedures

3.5 Evaluate the extent to which the procedures meet customer requirements

Amplification of assessment criteria

3.1 Differentiate between administrative policy and procedures

3.1.1 Identify the criteria for administrative procedures

3.1.2 Identify methods for evaluating the effectiveness of procedures

3.2 Analyse the purposes of formal and informal administrative policies and procedures

3.2.1 Explain the application of formal and informal policies and procedures

3.2.2 Assess the requirements of procedures that meet specific customer needs

3.3 Identify methods for evaluating the effectiveness of procedures

3.3.1 Explain the application, strengths, and weaknesses of different methods of

evaluating the effectiveness of procedures

3.4 Analyse the relationship between formulating policy and preparing procedures

3.4.1 Explain how organisations formulate policies and procedures

3.4.2 Analyse the relationship between policies, procedures, and strategic objectives

3.5 Evaluate the extent to which the procedures meet customer requirements

3.5.1 Identify the implementation needs of proposed procedures