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1.1 Business markets are also known as business-to-business (B2B) markets or industrial marketing. They are markets in which goods

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1.1 Business markets are also known as business-to-business (B2B) markets or industrial marketing. They are markets in which goods/services are sold between companies/organisations as opposed to consumer markets.

Principles of Business 1

1.1 Business markets are also known as business-to-business (B2B) markets or industrial marketing. They are markets in which goods/services are sold between companies/organisations as opposed to consumer markets.

3.3 Financial terminology as a minimum should include:

turnover

gross profit

net profit

debt

credit.

Unit 02 Principles of business communication and information

1.2 Approaches to negotiation may include, but is not exclusive to:

breaking down the negotiation into parts

taking control

prioritising

researching and questioning

dealing with barriers and ultimatums.

2.1 Presentations can be electronic or paper-based methods of delivering a message to individuals or a group.

3.4 Techniques should cover the methods used including software and in-house processes.

4.1 Information systems may include:

hardware

software

infrastructure.

Unit 03 communicate in a business environment

2 Be able to communicate in writing in business

The learner can:

2.1 Identify the purpose and audience of the information to be communicated

2.2 Select communication media that are appropriate to the audience and information to be communicated

2.3 Present information in the format, layout and style that is appropriate to the information to be communicated

2.4 Follow agreed business practices when communicating in writing

2.5 Adapt the style and content of a communication, appropriate to specific audiences

2.6 Present written communications that are clear, expressed in correct grammar and reflect what is intended

2.7 Meet agreed deadlines in communicating with others

 

3.1 Identify the nature, purpose, audience and use of the information to be communicated

3.2 Use language that is correct and appropriate for the audience’s needs

3.3 Use appropriate body language and tone of voice to reinforce messages

3.4 Identify the meaning and implications of information that is communicated verbally

3.5 Confirm that a recipient has understood correctly what has been communicated

3.6 Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards

Unit 04 Principles of administration

1.2 Typical services may include:

purchasing/sales

processing customer orders

research

resolving enquiries.

1.6 Welfare facilities may include:

toilets and washrooms

drinking water

eating areas

sufficient ventilation, lighting and temperature.

 

5.3 Quality management techniques could include:

total quality management (TQM)

statistical process control

(SPC)

continual improvement processes.

6.1 Events may include, but are not limited to:

a meeting

a conference

a product launch

an announcement

a celebration

a social occasion.

 

Unit 07 Contribute to the improvement of business performance

3 Be able to solve problems in business The learner can:

3.1 Identify the nature, likely cause and implications of a problem

3.2 Evaluate the scope and scale of a problem

3.3 Analyse the possible courses of action that can be taken in response to a problem

3.4 Use evidence to justify the approach to problem-solving

3.5 Develop a plan and success criteria that are appropriate to the nature and scale of a problem

3.6 Obtain approval to implement a solution to a problem

3.7 Take action to resolve or mitigate a problem

3.8 Evaluate the degree of success and scale of the implications of a solved problem

4.1 Identify the nature, scope and scale of possible contributions to continuous improvement activities

4.2 Measure changes achieved against existing baseline data

4.3 Calculate performance measures relating to cost, quality and delivery

4.4 Justify the case for adopting improvements identified with evidence

4.5 Develop standard operating procedures and resource plans that are capable of implementing agreed changes

1.1 Problem-solving techniques may include, but are not exclusive to:

Define and clarify the issue gather all the facts and understand their causes. Brainstorm possible options and solutions. Consider and compare the pros and cons of each option select the best option explain your decision to those involved and affected.

1.2 Legal constraints refer to a limit that is set out to regulate how far a person or an organisation can go in regards to a specific matter.

1.3 Stakeholders may include, but are not exclusive to: shareholders directors colleagues and managers customers the local community in which a business operates standards agencies.

1.4 The description of how a decision is made will need to be in line with organisational policies and procedures.

2.2 Continuous improvement techniques and models could include: training programmes surveys time studies brainstorming sessions.

2.3 Cost-benefit analysis refers to a systematic approach for estimating the strengths and weaknesses of different options.

2.4 Stakeholders may include, but are not exclusive to: shareholders directors colleagues and managers customers the local community in which a business operates standards agencies.

3.2 The scope of a problem refers to those affected and may include, but not be exclusive to: colleagues departments organisation customers resources.

3.6 Approval must be from the relevant higher authority.

4.5 Standard operating procedures set out the method, practice and procedures specific to the organisation.


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  • Title: 1.1 Business markets are also known as business-to-business (B2B) markets or industrial marketing. They are markets in which goods/services are sold between companies/organisations as opposed to consumer markets.
  • Price: £ 129
  • Post Date: 2018-11-09T11:03:51+00:00
  • Category: Assignment
  • No Plagiarism Guarantee
  • 100% Custom Written

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